Legal
Refunds and cancellations
Eligibility
Refunds apply only to fees actually paid to Datafeaturebase for a named programme or residency. Informational prices on course cards are not invoices. Complimentary guest attendance at alumni evenings is not refundable because no fee is taken.
Timeframe
Write to info@datafeaturebase.digital before the second live session of a Pulse Desk or flagship lab if you want a full refund minus any non-refundable items listed below. Requests received after the second live session are assessed as partial or declined, depending on work already delivered (event dictionary critique, written notes, studio days booked).
Atlas Residency withdrawals follow the schedule in the engagement letter. If the letter is silent, fees for months already started are non-refundable; unused future months may be refunded pro rata if notice arrives at least ten working days before the next month begins.
Full or partial refund
Full refund (less non-refundable items): withdrawal before the second live session, or cancellation by us because we cannot staff the desk. Partial refund: withdrawal after the second session but before the midpoint, typically 40% of the programme fee, reflecting materials already prepared for your product. No refund: after the midpoint, no-shows, or completion of the final brief.
Non-refundable items
Bank transfer fees charged by your bank. Third-party venue deposits we have already paid for an optional studio day you requested. Printed workbooks already shipped. Travel and hotels you booked independently. These are never part of a Datafeaturebase refund even when the seat itself is cancelled.
Refund process
Email info@datafeaturebase.digital with the invoice number, participant name, and reason. We confirm receipt within two working days and decide within ten working days. Approved refunds are issued by the same method as the original payment (Thai bank transfer or international wire). We do not send cash or third-party wallets.
Processing time
Once approved, allow five to fifteen working days for the funds to appear, longer if intermediary banks are involved. Thai public holidays pause the count.
Refund method
Same rail as payment. If that rail is closed, we will agree an alternative bank account in writing. We do not credit “store credit” or force you into another programme unless you ask to transfer the seat.
Cancellation by either side
You may cancel under the timeframes above. We may cancel or postpone a desk if enrolment is too low or an instructor is unavailable; in that case you choose a full refund or a move to the next dated desk. We will not substitute a different programme without your written OK.
Exceptions
Documented long illness, bereavement, or a sudden exam duty for a teacher-participant may justify a free move to a later desk even after the second session, instead of a cash refund. Chargebacks opened without first contacting us may pause any goodwill transfer. Consumer rights under Thai law that cannot be waived still apply.
Who to contact
Refund requests: info@datafeaturebase.digital, 66 0-2394-1234. Address: Street: Poochaosamingprai Rd., Pra Pradaeng, Samutprakarn; City: Samutprakarn; State/province/area: Samut Prakan; Zip code: 10130; Country: Thailand.